Exchange & Cancellation Policy
Your satisfaction matters to us. Please take a moment to understand our exchange, cancellation and product protection guidelines before placing your order.
Amodra follows a customer-friendly policy designed to make your shopping experience as smooth and stress-free as possible. We offer a “100% Buyer Protection Program” for our valued customers and are always here to assist you before and after your purchase.
Non-Returnable & Non-Exchangeable Items
All sale, discounted, coupon-based and gift voucher purchases are strictly non-returnable, non-refundable and non-exchangeable.
Please refer to the size chart carefully before purchasing sale or discounted items.
Size Issue Exchanges
If you face a size issue with the product delivered, please email us at amodra.enquiry@gmail.com within 24 hours of delivery.
If a reverse pickup facility is available at your pincode, we will arrange a pickup from the original delivery location and resend the correct size.
In case of a size exchange, the customer is required to bear the shipping charges for both sides, as we provide free shipping only once per order.
Reverse pickup may not be available for certain pin codes. In such cases, the customer must return the product at their own expense and mention their name and mobile number clearly on the package.
Exchange Conditions
Damaged / Defective / Wrong Delivery
If you receive a damaged, defective or wrong product, you must inform us within 24 hours of delivery.
We will replace the product using the next fastest possible courier facility.
Every product shipped from our warehouse undergoes a 3-layer quality check and is recorded for reference. If there is an issue, we will do our best to resolve it for you.
Product Eligibility for Exchange
- Unused, unworn, unwashed and undamaged
- All labels and tags must remain intact
- Product must be in its original packaging
Important Note – Exchange & Replacement Policy
We do have a size exchange policy. However, in case of a size exchange, the customer is required to bear the shipping charges for both sides, as we provide free shipping only once per order.
For a defective or incorrect product, we provide a free replacement of the same product. In such cases, please ensure the following requirements are met:
- A clear unboxing video of the parcel is mandatory.
- The video must clearly show all 4 sides of the parcel before opening it.
- The video must be continuous, without any cuts, pauses, or edits.
- The parcel should be shown in its original and clean condition before opening.
- The packet must not have any cuts, tampering, or additional tape before opening.
These requirements are necessary for us to verify the condition of the parcel and process a free replacement in case of a defective or wrong product.
Thank you for your understanding and cooperation. ❤️
Order Cancellation
Prepaid orders are NOT eligible for cancellation.
COD orders can be cancelled within 24 hours of placing the order.
Why Was My Exchange Not Accepted?
We strive to ensure that every transaction on our website is seamless. However, exchange or return requests will not be accepted in the following situations:
- If the customer does not like the material or colour of the dress. Please read the product description carefully and review all product images before ordering.
- Our products are handcrafted, and slight variations in colour, finish and texture are normal.
- A 10–12% colour difference may occur due to screen resolution and lighting conditions. No return or exchange will be accepted for such variations.
- If the product has been washed or worn, exchange or return will not be accepted.
- Purchases made from the SALE section are not eligible for return or exchange.
Credit Voucher for Out-of-Stock Exchanges
If the desired exchange size is unavailable, a credit note will be issued instead.
The credit note will be sent to your registered email address and will be valid for 30 days on the Amodra website.
The credit note must be used in one single transaction and cannot be split across multiple orders.
Need Help With Your Order?
Our team is always happy to assist you with any exchange, cancellation or order-related query.
✉ amodra.enquiry@gmail.com☎ 9267905448
We appreciate your trust and look forward to serving you.